Why Shop With Family Window – Authorised UK Bed Dealer
We're a small, UK family-run bed specialist based in London — not a marketplace or a big-box retailer with thousands of products from hundreds of suppliers. We've deliberately kept our range focused on a handful of premium European manufacturers, with long-term relationships built over the years. That means we know these beds properly — build quality, assembly quirks, which model suits which room — because it's genuinely all we do.
Being small also means a more personal service. If a query needs more than a quick answer, we'll call you back with someone who actually knows the product, and if something needs sorting after delivery you're dealing with people who understand the bed you bought. Below is everything else you'd want to know before buying, from delivery and assembly to returns and warranty.
Safety & Standards
Are your beds safe for children? Yes. All our beds meet UK and European safety standards (including EN 747 for bunk and high sleeper beds), and each product page gives clear age recommendations — including minimum ages for top bunks and high sleepers. Many beds include guard rails on raised sleeping areas, and rounded edges or non-toxic finishes.
Delivery & Assembly
How long does delivery take, and is it free? Delivery is free to mainland UK addresses, including the Scottish Highlands, with beds typically arriving within 10 working days. We do not use other general carriers and so can not deliver to Northern Ireland or non-mainland UK addresses, with the exception of the Isle of Wight.
Do you deliver to the room of my choice? Yes, delivery is room-of-choice, not just kerbside or doorstep.
Can you assemble the bed for me? Yes. We offer a professional home assembly service carried out by the manufacturer's own trained assembly teams — not third-party subcontractors — so a high standard of build is assured. (If anything isn't right they'll come back to put it right).
Payment & Price
Can I pay in installments? Yes, we offer buy-now-pay-later options through Klarna and PayPal, as well as 0% APR finance options.
Will I find this bed cheaper elsewhere? As the main UK agent for the brands we sell, we're never beaten on price.
Returns, Warranty & Trust
What's your returns policy? We offer a no-quibble 30-day returns window. If there's a problem with your bed, return costs are covered free of charge.
What warranty comes with the bed? Every bed comes with a 12-month manufacturer's warranty.
Are you an official dealer, or a reseller? We are the official UK dealer for every brand we sell, with direct relationships with each manufacturer.
Can I see independent reviews? Yes — we're independently reviewed on Trustpilot and Google, so you can read genuine customer experiences before you buy.
Materials & Sustainability
What are the beds made from? Our beds are made from FSC® certified, sustainably sourced wood, with low-VOC, non-toxic paints and finishes. All beds are manufactured in Europe.
Practicality & Sizing
What bed sizes are available? We offer single, small double and double sizes, with a choice of mattresses available to add to your order.
Will I know if the bed is suitable for my child's age or an adult? Yes — guidance are given on every bed type is shown here.
Do bunk beds separate into two single beds later on? Some of our raised beds can convert or separate — for example, certain bunk beds split into two individual single beds once they're no longer needed as a bunk.
How do I know if a bed will fit my child's room? We provide room size guidance and floor space help, and ceiling height requirements are given for all high sleeper beds.
Storage & Functionality
Do you sell beds with built-in storage or a desk? Yes — our range includes beds with built-in storage (drawers, wardrobes, shelving), built-in desks for homework or gaming, trundle/guest beds, and sofa bed or daybed functions.
Style & Customisation
Can I choose the colour or style? Colour options are available on some beds, and our range includes styles suited to boys, girls, neutral tastes, and themed novelty designs.
Customer Service
Can I speak to someone before I buy? Yes — our phone lines are open 8am to 8pm, 365 days a year, and our team can give pre-sales advice to help you choose the right bed for your child's room. Call us on 0333 577 99 60
What happens if something arrives faulty or missing? Our customer service team supports you after purchase if anything arrives faulty or with parts missing.